How to book
Guest requirements / eligibility to stay
Please see our ‘Guest Requirements’ page to check your cat’s eligibility to stay prior to making a booking. A current vaccination certificate is needed. Don’t have it handy? Choose ‘Tentative’ in the vaccination drop-down when you book and we’ll hold your suite while you get it.
Check availability, gain a quote & book online using the below button:
Deposit payment due and Confirmation Email sent
Once a booking has been made and 20% deposit paid you will receive a confirmation email with total fees, due dates and ways of paying as well as all the fine details about what to bring, what not to bring and arrival details as well as T’s & C’s which include our cancellation policy.
Check live availability & book.
Choose your suite and dates, add your cat's details and vaccination certificate, and pay the 20% deposit. Bookings go straight to Amy.
- First time booking with us? Tap New Customer and register.
- Then add your cat. It's your cat who's staying, so tap ‘Add pet’ and add each one. You can't book until they're on your account.
- No vaccination certificate handy? Choose ‘Tentative’ in the vaccination drop-down and we'll hold your suite while you get it.
- Check your junk folder. Your confirmation and invoice come by email and sometimes land there.
Deposit & payment.
- All fees are due 14 days prior to guest arrival
- A 20% non-refundable, non-transferable deposit is due at the time of booking
If you have any queries about the above process please get in touch!
Arrivals and departures are by appointment.
Arrivals and departures are by appointment, scheduled in advance to ensure a smooth introduction or departure to and from the hotel, also to preserve a peaceful, calm and orderly environment for guests. Strictly 15 minutes are dedicated to each arrival.
Please stick to your chosen time, delays (or arriving early) can disrupt the arrival or departure of fellow guests as well as the time I have available for care of guests.
Please be advised it’s just Amy who facilitates arrivals and departures and she can only manage one family’s appointment at a time. Thanks in advance for your understanding!
We are open for arrivals and departures by prior appointment between 9:30am - 10:30am and 3:30pm - 5:30pm Monday-Friday, and 9 -10am Saturdays
We are CLOSED on Saturday afternoons, Sundays and QLD Public Holidays for arrivals and departures
