Privacy policy

About this policy

Noosa Country Cat Hotel (“we”, “us”, “our”) is a small, owner-run cat boarding business at 582 Black Mountain Road, Black Mountain QLD 4563. We respect your privacy and handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).

This policy explains what information we collect, why we collect it, who we share it with, and how you can access or correct it.

What we collect

When you contact us

If you use the contact form on our website, email, call, text or message us, we collect the details you give us, such as your name, email address, phone number and your message.

When you book a stay

Bookings are made through Pet Manager, our online booking and client management system. When you register and book, we collect:

• your name, address, email address and phone number
• emergency contact details
• details about your cat, such as their name, age, breed, diet, behaviour, medical conditions and medication
• vaccination certificates or titre test reports, and your vet’s details
• booking dates, arrival and departure times, and payment history

When you download one of Amy's free guides

We ask for your name, email address, and (if you choose to tell us) your cat's name and when you're next going away. We keep these details so we can send you the guide and contact you about your cat's stay. We will never sell your details, and you can ask us to remove them at any time by emailing [email protected].

When you visit our website

Like most websites, ours automatically collects some technical information, such as your device and browser type, the pages you visit, how you arrived at our site and your approximate location. This is collected using cookies (see below) and does not usually identify you personally.

Photos and videos

We may photograph or film your cat during their stay and share these on our website and social media, as set out in our Terms & Conditions. If you would prefer we didn’t, please let us know in writing before arrival.

How we use your information

• to take, confirm and manage your booking
• to care for your cat safely, including giving medication and contacting your vet if needed
• to contact you or your emergency contact about your cat or your booking
• to send booking confirmations, invoices and payment reminders
• to answer your questions
• to understand how people use our website, so we can improve it
• to measure how well our online ads work
• to meet our legal, tax and record-keeping obligations

We do not sell or rent your personal information to anyone.

Bookings and payments (Pet Manager)

Our bookings and payments are processed by Pet Manager and its payment providers. When you enter your details or pay through the booking portal, that information is handled by Pet Manager and its payment providers under their own privacy policies and security standards. We do not store your full card details.

Cookies, Google Analytics and Google Ads

Cookies are small files saved by your browser. We use them to make our website work and to understand how it is used.

• Google Analytics tells us how many people visit our website, which pages they look at and roughly where they are visiting from. The information is grouped together and does not identify you by name.
• Google Ads helps us measure whether our ads lead to enquiries or bookings, and may be used to show our ads to people who have visited our website before.

Google may store and process this information on servers outside Australia. You can block or delete cookies in your browser settings, opt out of Google Analytics with the Google Analytics opt-out browser add-on, and manage personalised ads through Google’s My Ad Center. Our website will still work if you turn cookies off, although some parts may not work as well.

Who we share it with

We only share your personal information when we need to, for example with:

• Pet Manager and its payment providers, to run bookings and payments
• your vet, or an emergency vet, if your cat needs veterinary care
• the service providers who host our website and email, and Google for analytics and advertising
• government agencies or others when the law requires it

Some of these providers may store information overseas. We choose reputable providers and expect them to protect your information.

Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only for as long as we need it for your bookings and to meet our legal and tax obligations, then securely delete or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, at any time. Just contact us using the details below. You can also update many of your details yourself by logging in to the Pet Manager portal.

Questions or complaints

If you have a question or concern about how we have handled your personal information, please contact us first and we will do our best to resolve it within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Contact us

Amy, Noosa Country Cat Hotel
582 Black Mountain Road, Black Mountain QLD 4563
Email: [email protected]
Phone: 0434 538 804

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Draft prepared November 2026.