Terms & Conditions

1. Boarding fees are charged per day, day 1 is counted as the day your cat arrives, the final day of a guests stay is counted as the final day
2. A 20% non-refundable, non-transferable deposit is due at the time of booking to secure accommodation. Failure to pay the 20% deposit will result in the booking timing out within 1 hour (if using the portal to make your own booking). Failure to pay the deposit on the invoice due date (if you have requested we make the booking for you) will result in automated cancellation of your booking
3. The 20% deposit is non-refundable and non-transferable, it is a commitment by you, as agreed by both parties made at the time of booking which matches our commitment in securing the accommodation and turning away business to do so 
4. Late payments of the remaining balance will incur a 20% late payment fee, automatically applied after payment reminder and overdue reminder emails are sent. Further interest may apply to ongoing late payments and/or cancellation of stay without notice.  Payment for extension to bookings must be paid (and cleared) prior to departure date. Guests will not be permitted departure until outstanding payments for the stay are made in full
5. Noosa Country Cat Hotel is strictly closed on Saturday afternoons and Sundays for arrivals and departures
6. Noosa Country Cat Hotel is strictly closed on QLD public holidays for arrivals and departures
7. All cats must be de-sexed and fully vaccinated unless a reasonable explanation can be provided as per veterinary advice. A copy of your cat’s vaccination certificate MUST be provided on or prior to arrival (F3 minimum)
8. Cats must be in good health to stay at Noosa Country Cat Hotel. Noosa Country Cat Hotel cannot accept cats with acute and/or end of life conditions, or chronic conditions which may lead to rapid decline while boarding. Noosa Country Cat Hotel cannot accept cats who are recovering from surgical procedures, or with age related decline (or behavioural anomalies) resulting in reduced ability to eat, drink and use a litter box. Noosa Country Cat Hotel cannot accept cats who show aggression as a result of cognitive decline or condition. Veterinarian clinic based boarding is recommended for the above cats. 
9. Any foods supplied by you must be securely contained in a hard side container with lockable lid (i.e. Tupperware container). Noosa Country Cat Hotel takes no responsibility for food bag break ins and destruction by cheeky guests
10. We only supply a select range of supermarket brands of food (Whiskas, Fancy Feast, Felix, Dine, Fussy Cat, Cachet, Silversters) from the likes of Coles, Woolworths, IGA and Aldi and as such don't offer brands found in Pet Barn/Pet Stock such as Royal Canin, Hills, Ziwi Peak, Black Hawk, Leaps & Bounds etc. If your cat requires specific pet foods not found on the list of supermarket brand we stick please supply enough for the duration of their stay. It is important to keep diets the same as at home to avoid gut issues and stress, we encourage self supply of suitable pet branded food if we do not stock what your cat eats.
11. The storage, handling and serving of raw meat which is not labelled as safe for pet consumption as a raw meat product and has not undergone heat treatment can pose risks to your cat, other guest cats and ourselves through pathogenic bacterial contamination and other contaminants. We can only serve packaged raw meat labelled for pet consumption which is compliant with Australian Standard AS5812, ensuring stringent requirements are met in the production of safe, quality, nutritionally adequate pet food products and is committed to upholding best-practice standards in pet food manufacturing. Pet food products which comply with AS5812 have implemented comprehensive food safety and quality management systems, this involves documentation of processes and procedures, procurement and traceability of ingredients and the maintenance of detailed production and distribution records. The AS5812 also ensures regular testing and validation of ingredients to verify safety and quality, meeting defined specifications, free from contaminants. To remain complaint with obligations as a pet boarding establishment responsible for the safe storage and preparation of pet foods we are unable to feed cats a raw diet which is not labelled for pet consumption or undergone a heat treatment (cooking). 
12. Discounts do not apply for self supply of food
13. Failure to provide the food your cat requires (which is not found in a supermarket) will incur additional fees for travel and purchase this food which will be invoiced to you for payment prior to departure. Any unused food will be provided to you on departure to take home
14. Notice of any pre-existing medical conditions and medications to be administered must be provided when booking and are charged per guest per day accordingly. Medications should be clearly labelled and prepared (i.e. tablets to be quartered or halved prior to boarding)
15. All cats must be treated with a veterinary grade flea treatment at least 7 days prior to arrival. If staying longer than a month, please bring a second dosage to be applied by Noosa Country Cat Hotel. For guests staying more than 3 months Noosa Country Cat Hotel supplies this treatment free of charge (Bravecto Plus).
16. Flea collars are not deemed appropriatre coverage against fleas and ticks and won't be accepted
17. Cats who are allowed to stray / who are left outside unattended MUST strictly quarantine indoors for a minimum of one week prior to arrival to Noosa Country Cat Hotel for the health and safety of all. Cats who show any sign of illness, injury, fleas or ticks even after the quarantine period will not be permitted entry
18. Cats who display aggressive behaviour who also require daily medication will be transferred to veterinary care for the duration of their stay at our discretion and all associated costs will be passed on to you. The safety of your cat as well as our own safety is a priority, we do not tolerate aggression leading to risk of injury 
19. Cats who spray incur a $80 cleaning fee per week (7 days) of stay
20. If fleas/ticks or mites are found on your cat or belongings brought from home a $100 cleaning fee applies as well as additional fee for topical flea/tick/mite/worm treatment (Bravecto Plus)
21. Only small, singular machine washable bedding and blankets from home are permitted, this is to minimise the risk of fleas/ticks/mites to all guests. Noosa Country Cat Hotel otherwise supples ALL bedding and it is preferred we do this
22. If veterinary attention is necessary, the owner is liable for all such expenses. We will use the contact information you have left with us, but if we cannot contact you, we will act in the best interests of the cat, and all relevant costs will be passed to the owner
23. Under no circumstances will Noosa Country Cat Hotel be held responsible, liable or accountable for illness, injury, death, escape, loss or damage of any kind whatsoever that has or may occur to any cat who has previously stayed at, visited, is currently staying at, or travelling to/from Noosa Country Cat Hotel
24. Boarding fees in their entirety are to be paid and cleared within our account 14 days prior to arrival at Noosa Country Cat Hotel. An email with payment methods, as well as confirmation of the booking will be sent once your booking has been completed and deposit paid 
25. Clients who have cancelled consecutive stays and/or failed to pay their invoices on time on more than one occasion will be required to pay for their cats stays in full on the day of booking. Fees paid by these clients are non-refundable and non-transferable in full 
26. Noosa Country Cat Hotel has the right to refuse entry and cancel the booking if boarding fees are not paid in full prior to arrival
27. Guests will not be permitted to leave Noosa Country Cat Hotel until boarding fees are paid in full
28. Refunds / credits / transfers will not be given for a change in boarding circumstances within 14 days leading up to arrival or once your cat has arrived. Please understand we have secured your cats suite for the duration of their stay, turned business away to secure the suite and accommodate their stay and likely purchased specific supplies to facilitate the stay
29. Changes to your cats boarding prior to arrival must be provided to us with as much notice as possible (reasonable notice)
30. A $40 fee is payable for clients arriving more than 30 minutes beyond the scheduled arrival/departure appointment time without reasonable notice (or failure to attend at all), an additional $100 is payable for arrivals/departures which extend beyond our business hours. We do not accept after hours arrivals and departures
31. Our business hours are in place so we can care for guests to an exceptionally high standard for maximum hours per day, as well as maintain a work-life balance and private life as a home-based business. It is your responsibility to be aware of our business hours and arrange for arrival/departure of your cat within those hours. Requests to adjust our hours to suit your schedule will be denied
32. It is your responsibility to ensure you have travel insurance to cover changes to your travel plans in the case of illness, death, natural disaster, pandemic and all other unforeseen circumstances which may result in cancellation or alteration of your cats stay. Costs endured by you as a result of change or cancellation to your travel plans are not the responsibility of Noosa Country Cat Hotel 
33. Cancellation of boarding in our Farmhouse Room less than 14 full days from day of arrival will result in total loss of boarding fees. Cancellation in the Farmhouse Room must be advised with more than 14 days notice for a credit of fees paid in excess of the booking deposit. Please note the 20% booking deposit is non-refundable, non-transferable and unable to be used as credit.
34. Cancellations of Farmhouse Cottage, The Tiny Home and Veranda View Room stays with less than 21 days notice will result in total loss of boarding fees or a $250 cancellation fee if boarding fees haven’t yet been paid. Cancellations in these exclusive spaces must be advised with more than 21 full days from day of arrival for a credit. Please understand we have secured your cats suite for the duration of their stay, turned bookings and business away to secure your cats stay and likely purchased specific supplies to facilitate their stay
35. Failure to collect your cat and/or pay boarding fees without prior communication/after failed communication attempts by us to yourself and also your listed emergency contact over the course of two weeks will result in surrender of your cat to an animal rescue organisation of our choosing or arrangement of private foster/rehoming on your behalf
36. These Terms and Conditions are subject to change at any time, it is your responsibility to ensure you have read and accept the above terms and conditions prior to each and every booking/arrival
37. Noosa Country Cat Hotel operates a ‘zero-tolerance’ policy towards aggressive, abusive, unkind or reputation damaging behaviour as well as continual last minute cancellation of stays and late payments and reserves the right to refuse booking and/or entry to the hotel. This includes any personal, abusive, threatening or unkind comments, bad language, physical contact, aggressive or sexual gestures, act or threat of violence, act or threat of defamation verbally or written via public domain/social media/Google, as well as consecutive last minute cancellation and/or late payment of invoices. Clients behaving in this manner or found to have  behaved in this manner towards Noosa Country Cat Hotel and its staff will be refused the service indefinitely. Further action may be taken against you if necessary.

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