Terms & Conditions

1.       Boarding fees are charged per day, day 1 is counted as the day your cat arrives, the final day of a guests stay is counted as the final day

2.       Guest bookings are not deemed confirmed until an admission form has been received and 50% deposit paid (for stays over $300)

3.       Noosa Country Cat Hotel is strictly closed on Sundays for arrivals and departures

4.       Noosa Country Cat Hotel is strictly closed during QLD public holidays for arrivals and departures

5.       All cats must be de-sexed and fully vaccinated unless a reasonable explanation can be provided as per veterinary advice. A copy of your cat’s vaccination certificate MUST be provided on or prior to arrival (F3 minimum)

6.       Any foods supplied by you must be securely contained in a hard side container with lockable lid (i.e. Tupperware container). Noosa Country Cat Hotel takes no responsibility for food bag break ins and destruction by cheeky guests

7.       Notice of any pre-existing medical conditions and medications to be administered must be provided when booking. Medications should be clearly labelled and prepared (i.e. tablets to be quartered or halved prior to boarding)

8.       We are flea free! All cats must be treated with a veterinary grade flea treatment (i.e. Bravecto Plus®, Frontline®, Advantage®, Advocate® or Revolution®) at least 3-4 days prior to arrival. If staying longer than a month, please bring a second dosage to be applied by Noosa Country Cat Hotel

9.        Cats who are allowed to stray MUST strictly quarantine indoors for a minimum of one week prior to arrival to Noosa Country Cat Hotel for the health and safety of all. Cats who show any sign of illness, injury, fleas or ticks even after the quarantine period will not be permitted entry

10.        Cats who spray while staying at Noosa Country Cat Hotel will incur a $50 cleaning fee

11.     Only machine washable bedding and blankets from home are permitted, this is to minimise the risk of fleas/ticks/mites to all guests. Noosa Country Cat Hotel otherwise supples ALL bedding

12.      If veterinary attention is necessary, the owner is liable for all such expenses. We will use the contact information you have left with us, but if we cannot contact you, we will act in the best interests of the cat, and all relevant costs will be passed to the owner

13.      Under no circumstances will Noosa Country Cat Hotel be held responsible for illness, injury, death, loss or damage of any kind whatsoever that may occur to any cat staying at or travelling to/from Noosa Country Cat Hotel

14.      Boarding fees in their entirety are to be paid on or before arrival at Noosa Country Cat Hotel. An email with payment method, as well as confirmation of the booking will be sent once your admission form has been completed and submitted. Noosa Country Cat Hotel has the right to refuse entry if fees are not paid in full prior to arrival (unless paying by cash on arrival)

15.     Guests will not be permitted to leave Noosa Country Cat Hotel until boarding fees are paid in their entirety

16.     Refunds will not be given for a change in boarding circumstances once your cat has arrived. Please understand we have secured your cats suite for the duration of their stay and likely purchased specific supplies to facilitate their stay

17.     Changes to your cats boarding prior to arrival must be provided to us with as much notice as possible. Cancellation of boarding in our Farmhouse and Farmhouse Deluxe Rooms less than 24 hours from date and time of arrival will result in loss of your deposit.  Cancellations of Farmhouse Cottage stays must be advised 5 days prior to arrival for a full refund of your 50% deposit. Please understand we have secured your cats suite for the duration of their stay and likely purchased specific supplies to facilitate their stay

18.     Failure to collect your cat and/or pay boarding fees without prior communication/after failed communication attempts by us to yourself and also your listed emergency contact over the course of two weeks will result in surrender of your cat to an animal rescue organisation of our choosing or arrangement of private foster/rehoming on your behalf