Photos, Updates & Cat-Led Care
We know how much our guests are loved, and it is completely natural to miss your cat while you are away.
You will often see photos and videos of our guests on our Facebook and Instagram pages. We genuinely enjoy capturing these moments and sharing glimpses of life at Noosa Country Cat Hotel, however, photos and videos are not a guaranteed inclusion of your cat’s stay.
Our priority is, and always will be, the cats in our care.
Care comes first
Noosa Country Cat Hotel is a professional cat care service. Our time throughout the day is focused on providing attentive, individual care to each of our guests.
This includes monitoring behaviour, health and wellbeing, preparing meals, maintaining clean and comfortable environments, providing enrichment, supervising catio sessions, maintaining familiar routines and spending meaningful time with each cat.
Photography and social media happen around that care, rather than being part of a scheduled daily update service.
If we have the choice between spending ten minutes interacting with your cat or spending those ten minutes photographing, editing and sending an update about that interaction, your cat gets the ten minutes. Every time.
Every cat is different
Some cats arrive ready to explore, play and make friends immediately. Others prefer to watch quietly, take their time and become familiar with their new surroundings before seeking interaction.
Some love the camera. Some would rather we put the phone away.
Our approach is cat led, which means we respond to the individual cat in front of us rather than following a fixed schedule of interactions, photographs or updates.
We will not wake a sleeping cat for a photo, interrupt a lovely interaction to reach for the phone, or place additional pressure on a nervous or newly arrived cat simply to provide content.
Will I receive photos or videos?
You may see your cat featured on our Facebook or Instagram pages during their stay, and we hope you do.
We regularly photograph and film our guests when time, opportunity and the individual cat allow. Some cats naturally feature more than others, simply because they provide more opportunities to capture those moments.
Photos, videos and social media appearances are therefore a lovely bonus, rather than a guaranteed inclusion of your booking.
We do not provide scheduled daily photos, videos or personalised written updates for individual guests.
Settling in
Every cat has their own settling in period. For some, this takes only a few minutes. Others need several hours or longer to become comfortable in a new environment.
Our focus during this time is helping your cat feel secure and allowing them to adjust at their own pace.
Where appropriate and time allows, we may send a brief message once your cat has settled. This is a settling update rather than the beginning of ongoing daily updates throughout their stay.
If we have a concern
If we have any concern about your cat’s health, behaviour or wellbeing, we will contact you directly.
Otherwise, no news is good news.
Your cat is being closely monitored, cared for and getting on with their normal daily routine while you enjoy your time away.
Is our approach right for you?
Trust is an important part of boarding your cat with us. When you choose Noosa Country Cat Hotel, you are trusting our experience, judgement and understanding of feline behaviour to guide your cat’s care throughout their stay.
If receiving scheduled daily reassurance, individual photographs, videos or written updates is important for you to feel comfortable while you are away, our style of boarding may not be the right fit for you.
We prefer to make that clear before accepting a booking so that you know exactly what to expect from us.
What we promise is not daily content.
We promise experienced, attentive, individual and genuinely cat-led care, because ultimately, that is what your cat is here for.
